The following error occurs while accessing workflow manager: : Solution: This is a bug that has been introduced due to some changes post java 6. Please update the wrapper.conf file under your <Zoom Install Dir>\DAM\conf (Windows) or <Zoom Install Dir>/conf (linux) folder by adding the following line: Note: Please backup the wrapper.conf file prior to […]
Problem Can not save Push Settings for remote Hot Folder to a Headless Server When you try to save push settings for remote hot folder via the Z -> Settings menu option, you can get the following error: Issue The user-name for remote hot folder ingest cannot be the same as the user-name used to
Authentication failed error with remote Hot Folder settings Read More »
Minimum Zoom version supported: 5.5 Archive module can be configured by following this article: HADR Archive Configuration. Features HADR Archive brings the functionality of Archiving assets in a distributed manner. Multiple OR Single Zoom server can be configured to archive the assets. Multiple OR Single Zoom server can be configured to run the archive/restore scripts. HADR
Understanding HADR Archive Read More »
How To Find Database Writer? Goto Zoom database redo directory location. Redo directory location can be found in file <zoom_installation_dir>/conf/server.xml inside the dbspec tag.<dbspec>………………………………….<redoLogDir>/Volumes/NAS/ZOOM_HADR/ACME-SERVER/db/redo</redoLogDir> <— Redo directory location ……………… </dbspec> Open file “dlg-data.lck” Peer name mentioned in this file is the database writer. “dlg-data.lck” file is created when Zoom server first starts up. The Zoom server which
HADR Database Writer Read More »
Minimum Zoom version supported: 5.5 All HADR Archive Management changes will be replicated to all Zoom servers. Changes made on one Zoom server will be reflected back on all other Zoom servers.So, enable/disable of Archive in HADR Archive Management will enable/disable it on all Zoom servers. Same of all settings present in it. Enable HADR Archive Login to Zoom
HADR Archive Configuration Read More »
For some file types like MP4, Embedded metadata is not visible in Asset Browser. Please follow the instruction below to resolve it. Solution Open the metadataspec.xml Add the format under xmpSupportedFormats tag. File types must be valid xmpsupported type Restart the zoom server. Check-in file again.
Not extracting the embed metadata on file check-in Read More »
Issue From Zoom 5.5 and above, hot folder configurations have been designed to save the Zoom server URLs and never their aliases. So in pre 5.5 deployments which had set up hot folders with Zoom server aliases, the users will now have to either delete the old hot folder settings and re-create or they need to manually edit
Hot Folder Upgrade issue in Zoom 5.5 Read More »
Please ensure the file type (MP4 in this case) is added to the metadataspec.xml file, see this article for more details.
Why is Zoom not reading embedded XMP metadata from our MP4 videos? Read More »
When Zoom and Preview are running on the same machine. You May see the following error after a fresh install or upgrade in Web/VAB view. This error can ben fixed by following these steps. 1. IP Address in server.xml/preview.xml please make sure to stop the zoom and preview services. change server.xml/preview.xml to reflect server Ip
Default HTTP Error Read More »
Its very easy to assign multiple Keywords to multiple Assets Select the Assets from the Central Panel Select keywords from the Keywords Panel Assign any one of the selected Keyword, and it will assign all the selected keywords to the selected Assets. For more information look inside Keywords
How to assign Multiple Keywords to Multiple Assets? Read More »
Zoom Web Management Console allows administrator to configure a set of characters as illegal or disallowed in file or folder name. Import/Ingest with files with such names will fail. This list can be customized however read the caveats that apply. Major consideration for disallowed characters in file is the cross-platform access of files across disparate
Characters Disallowed in File or Folder Names Read More »
To configure preview cache settings: Log in to your Zoom Web Management portal via browser at http://<yourZoomServerIPAddress>:8443. From the Admin Menu, select Server Control Panel under System Open Review Server settings, then select the Cleanup Settings tab, and then edit the preview cache settings as desired : From Zoom 6.0 and above, Additional cleanup options and Zoom
How-to: Preview Server Cache Settings via Zoom Web Management Console Read More »
For Zoom Server / Preview Server to work properly on non-english locale Linux machines, LC_ALL parameter should be set properly; for this the zoom and preview server init.d script (Linux) should have the line “export LC_ALL=$LANG” and LANG should be defined for the user who is going to run the zoom and preview server services
Why is my Zoom / Preview server not running properly on Spanish locale machines? Read More »
Thumbnail generation requires access to the “temp” folders on your server-side disk. Please ensure that the default configured “temp” location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.). Add the following line in your preview-server.conf to set up
Why can I not see thumbnails for the files I have imported from the Web Asset Browser? Read More »
This means that mandatory metadata is enabled in your server. Make sure to save the default metadata preset before trying these actions. Click here to learn how to save default Metadata Preset.
Problem Zoom server is installed on Microsoft Windows and autotask or autoco is not running properly. Issue Zoom Windows Service LogOn user often does not have permission to write into system controlled folders. Solution 1: Simple approach Add java.io.tmpdir tag to [DAM]/conf/wrapper.conf. The following steps will explain how to add java.io.tmpdir tag in wrapper.conf. Open wrapper.conf from [DAM]/conf/ and
Auto task or Auto Checkout not running on a Windows Server Read More »
Some people upgrading from 5.3 to 5.5 may see an error reading “Unrecognized VM option ‘UseCompressedStrings’ ; Error:Could not create the Java Virtual Machine” after zoom service start. Please follow the instructions below to resolve this. Solution While upgrade from 5.3 to 5.5, please do not replace complete newly installed conf/ directory with backup conf/
Upgrade Error: Could not create the Java Virtual Machine Read More »
From 5.5 and above, Zoom offers the administrators the ability to shrink all the revision history of a file on the server. This feature is called flattening. This operation simply retains the asset in its latest content/ name/location but removes all the past activity on that asset. Flattening can be invoked from the Asset Browser as well
Flatten Versions in Asset Browser Read More »
Evolphin Zoom offers certain enhancements to the third-party-mount feature so that it may be used with VideoFX or VideoLX. These are accessed from the client-side zoom.properties as described below. Property Sample Value IGNORE_PATTERN_IN_LINK_FILENAME _original EXTENSIONS_PROXY_MAP mp4 -> mov, mxf Both these properties are not supported from Zoom version 7.3 onwards. IGNORE_PATTERN_IN_LINK_FILENAME This property helps in mapping the
Third Party Mount Point Support Read More »
File Content Search or Full-Text Search (FTS) Configuration File content search or Full-text search is implemented as a separate service running in conjunction with the Zoom server and the Preview Server. This process is designated as the Curator. The Curator server internally communicates with an Apache Solr instance to which the content indexing and searching are
File Content Search (Zoom 5.x) Read More »
