Using Zoom

Zoom Plugin Becomes Unresponsive When Opening Files and Projects

Problem Zoom Creative Cloud plugin hangs once a file is opened. Affected Platforms All compatible Windows and OS X versions. Cause Server proxy settings are blocking communication to and from the plugin on port 7770. Solution  Adding exceptions to proxy servers in Windows Launch the Control Panel Open Internet Options Navigate to the Connections tab and click on LAN settings […]

Zoom Plugin Becomes Unresponsive When Opening Files and Projects Read More »

Search in Adobe plugin

One of the primary benefits of integrating Zoom into your workplace is the ability to search for files. Zoom has many features to allow you to search for items based on text strings as well as filter your search results to ensure you are getting the information that you are looking for.   Search Panel

Search in Adobe plugin Read More »

Kick-Off Workflow: Changes made in "Create Job" Form at the server do not get propagated to the client

Problem: Changes made at the server, in the forms for triggering workflows from the Asset Browser using its “Actions->Create Job”, do not get propagated to the clients if it has been invoked at least once already. Given below is a work-around for this. Solution: Here are the steps to update job form at client end: 1.

Kick-Off Workflow: Changes made in "Create Job" Form at the server do not get propagated to the client Read More »

DRM Expired Working Copy Asset

Problem When a DRM asset expires within the zoom repository, the asset will still exist on all the users’ local working copy location who have checked out that asset. The expired asset is not removed from the local working copy after expiry. Solution When an asset expires on the repository, and is checked out by

DRM Expired Working Copy Asset Read More »

Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing

Problem After installing Zoom or another windows application, the Zoom overlay icons (see below) no longer show up on the Windows Explorer or the Windows Explorer context menu does not display working copy related menu options such as commit/check-in Affected Platforms Can happen on any Windows OS but seen frequently on Windows 7+ Cause Microsoft

Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing Read More »

Why VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5?

Problem VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5 Solution: From Zoom 5.5 and above, default metadata configurations for central panel have been designed to be saved separately for Grid view and List/Portfolio view. To retain default configured metadata for central panel after upgrade from Zoom

Why VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5? Read More »

How do I restart Zoom Client Proxy?

If you are not seeing the Z menu icon or the desktop clients gives error when connecting with the Zoom client proxy, try restarting the proxy. Restarting zmclientproxy process on Windows operating system On Windows zmclientproxy process is monitored and automatically restarted by watchdog.exe process From Z menu -> Restart ClientProxy or Manually kill the

How do I restart Zoom Client Proxy? Read More »

After Effects render and import

For Adobe After Effects, Zoom ships with a script for automating the render and import process. The script can be installed as a menu option under the File → Scripts panel in Adobe After Effects. Installing the Render and Import Script Find the ZmAfterEffectsRenderScript.zip file. This is located in the Evolphin Zoom install directory, under the

After Effects render and import Read More »

Update Error: XD3_INVALID_INPUT

Problem If you see an error reading “source file too short:XD3_INVALID_INPUT” while updating a file. Solution Checkout the latest version of the file: If you have any local modifications made to this file, just make a backup copy of it elsewhere. Open the Visual Log of the file (from the Repository Browser). Right-click on the

Update Error: XD3_INVALID_INPUT Read More »