Please follow the below given steps, if you are seeing the Zero as the video resolution in the Webclient/Zoom Desktop video player.See the below image to where the resolution drop down is in the video player. It is highlighted in the red circle in the bottom right part. If you notice and see the resolution […]
What to do when Video resolution is shown as Zero in the Webclient/Zoom Desktop? Read More »
Selecting Edit from the context menu for any checked-out asset in the Asset Browser opens that asset for editing in its respective application. On the same lines, opening checked-out Adobe apps’ project files opens these files in their respective apps. However, from Zoom 7.3 onwards, selecting Edit for checked-out Premiere Pro or InDesign project files
Editing InDesign and Premiere Pro project files from the Asset Browser Read More »
In some situations, you may need to stop the Client Proxy that runs on Zoom Client machines. From the Z menu icon, you can choose to restart the Client Proxy. But, to stop the Client Proxy service altogether, follow these steps for Windows and Mac systems: Windows: Open Command Prompt as an administrator. Firstly, a
How to stop the Client Proxy? Read More »
The Path Navigator is the panel on the left side displayed in the desktop client – Asset Browser and the web-based client – Web Asset Browser. This navigator shows the hierarchical folder structure that holds the sub-folders and assets. From Zoom version 6, by default, the Path Navigator does not list any files in the
Listing files in the Path Navigator Read More »
The Problem: Sometimes, the Zoom Client throws multiple login prompts successively, even as each of the login prompts are canceled. This happens when the user has chosen to monitor working copies linked to a Zoom Server on which she is currently not logged in. When a working copy is under monitoring, the Zoom Client periodically
How to stop Zoom Client from showing multiple login prompts? Read More »
What is a Working Copy? Zoom brings assets from the Zoom repository to a location on the local machine from where they can be used or edited. This location is called the Working Copy location. The working copy can be created in any locally available folder, at the time of checkout. Once an asset or
How to move a Working Copy to another location Read More »
On the Zoom DAM Server, go to [ZOOM_INSTALL_DIR]/DAM/conf/client-settings/ folder Add or Modify the zoom.properties file with the following line : DISABLE_CP_ALERT= true Save the zoom.properties file On the client machines, make sure that the default server is set in order to pull the properties from server. From the Zoom Client, right click on Z-icon in system tray.
How to disable alerts in Z menu from Server? Read More »
Problem Zoom Creative Cloud plugin hangs once a file is opened. Affected Platforms All compatible Windows and OS X versions. Cause Server proxy settings are blocking communication to and from the plugin on port 7770. Solution Adding exceptions to proxy servers in Windows Launch the Control Panel Open Internet Options Navigate to the Connections tab and click on LAN settings
Zoom Plugin Becomes Unresponsive When Opening Files and Projects Read More »
Using Settings GUI By default, Zoom creates client .zm in user’s default home directory. This poses a limitation in terms of how much data a user can keep checked out in their working copies. This will, in effect, depend on how much free space there is in the user’s home directory. Remember, a copy of
Relocation of Client-side Data (.zm) Read More »
Problem: Changes made at the server, in the forms for triggering workflows from the Asset Browser using its “Actions->Create Job”, do not get propagated to the clients if it has been invoked at least once already. Given below is a work-around for this. Solution: Here are the steps to update job form at client end: 1.
Problem When you check-in PDF files on Mac desktop clients the thumbnail for the asset is not generated and shows you a blank image as the thumbnail. Affected Platforms MAC OS (10.8) and above Cause from OS X Mountain Lion (10.8), Apple dropped dedicated support for X11.app, with users directed to the open source XQuartz project
PDF Thumbnails not showing on Mac OS Read More »
Problem After installing Zoom or another windows application, the Zoom overlay icons (see below) no longer show up on the Windows Explorer or the Windows Explorer context menu does not display working copy related menu options such as commit/check-in Affected Platforms Can happen on any Windows OS but seen frequently on Windows 7+ Cause Microsoft
Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing Read More »
Problem You are seeing the error message in a log file or in the UI: The database file “allrepoauthmapskel” could not be locked. The database may be in use. Issue If multiple Zoom processes run at the same time, one of them may grab a shared lock on a client database causing the other Zoom
How-to resolve the database may be in use error Read More »
If you are not seeing the Z menu icon or the desktop clients gives error when connecting with the Zoom client proxy, try restarting the proxy. Restarting zmclientproxy process on Windows operating system On Windows zmclientproxy process is monitored and automatically restarted by watchdog.exe process From Z menu -> Restart ClientProxy or Manually kill the
How do I restart Zoom Client Proxy? Read More »
